The most memorable and high-touch stay at Punta de Vista!
We just returned from the best family vacation we have ever taken at Punta de Vista.
Our experience began with warm, professional and prompt responsiveness from Sabrina who helped us book the stay after answering many questions about accommodations for my elderly father and other logistics.
Once booked, Gloriela began planning activities for the 12 of us from transfers from our hotel in Arenal to daily adventures including kayaking, horseback riding, hiking and dinners. She took into account the various levels of mobility and booked appropriate and fun activities for us all. Once we arrived at the villa, we were stunned at the beauty of the home and the setting. We enjoyed seeing sloths and monkeys from our balconies and even had monkeys approach the pool and breakfast area on a few occasions, much to the delight of the children. David has designed accommodations that are luxurious with stunning views at every turn, with spaces for family dinners, quiet reading, movie watching and even spa services.
The villa was kept spotless with daily housekeeping and fresh linens and towels. The real differentiator at Punta de Vista, however, is the level of service provided by the team. They deserve so many accolades for their genuine care and obvious delight at serving guests. Every touchpoint we had with Raoul, Erick, Jackson, Harold, Francisco and Jossue was lovely, and we could tell that they approach their jobs with pride and from their hearts.
We appreciated the small touches like the cold towels on arrival and finding sloths to show the kids, but were really blown away and touched by all of the surprises from them, which included extravagant fruit trays, live entertainment and a beach bbq. We all remarked that we might never be able to create a vacation like that again together as a family. Throughout our entire stay, the team was welcoming, accommodating, generous and warm. We hope to return to Punta de Vista in the future and know that when we do, we will be greeted with the highest levels of hospitality and warmth.
Thank you to David, Sabrina and Christian!
